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Account Executive (previously Business Development Manager - Waterloo)

Uniserve Communications Corporation

Uniserve Communications is growing quickly and we're looking for a full-time Account Executive to be part of our team in Waterloo. We provide the latest technologies in digital phone, high speed internet, web hosting, Cloud and data co-location services. Pride is taken in giving our business and residential customers the most personalized care possible. At Uniserve, you have the chance to work together with a great team of dedicated people who have a high level of responsibility in an exciting and challenging business. With our growth, there is potential for you to grow with us and advance your career.

Job Summary [Only qualified applicants eligible to legally work in Canada will be considered]

The Account Executive is responsible for business impact and client strategy for the full sales/business/technical lifecycle as it pertains to new sales and an assigned client base. This role is responsible for finding and closing new sales opportunities in the region and promoting the Company brand. They are also responsible for an ongoing business relationship between Uniserve and the client, and will be the primary business contact for questions and concerns regarding service delivery. The Account Executive is responsible for escalating client issues as required.

This position up-sells product and services to assigned clients and projects work by developing a thorough understanding of the client’s business needs. The Account Executive works closely with the tech team and Director, Operations on technical matters.

Tasks and Responsibilities

1. New Sales and Business Development (60%-70%)

  • Works with the Company’s marketing communication team and Director, Sales to accomplish goals
  • Understands how to build a sales strategy to find customers
  • Identifies potential clients and decision makers within the client organization
  • Works with the internal team to develop commercial and technical proposals that address the client’s needs, concerns and objectives
  • Participates in the pricing solution/service
  • Handles prospects for clients by clarifying, emphasizing agreements and working through differences to achieve a positive conclusion
  • Gains understanding of the company’s communication and technology bundle options within Transit product range

2. Account Management (30%-40%)

  • Manages the business relationship for assigned managed service clients, i.e.:
  • Act as “eyes and ears” on the ground
  • Central point of contact
  • Manage issues and escalations
  • Continuously updates, implement and “sell” Uniserve’s “company way” (Network Admin, Customer Solutions Management, Help Desk, Centralized Services)
  • Identifies opportunities for managed service clients and turns opportunities into projects
  • Identifies business impact and develops client strategy
  • Works directly with the tech team
  • Develops a deep understanding of a Client’s needs and translates those needs into product and service requirements that satisfy their demands and best interests
  • Works closely with the Director, Managed Services and Location Branch Manager to manage the complexity of quotes, proposals, statement of work, contracts, lease agreements and service level agreements by working with other team members to draft, and ultimately present and obtain sign off from client
  • Achieves and maintains a positive rapport with clients
  • Schedules (one year in advance) quarterly and annual meetings with managed service clients
  • Attends client meetings with technical staff when required
  • Approves invoicing in a timely manner

3. General

  • Documents internal processes and procedures related to duties and responsibilities as required
  • Responsible for entering all work performed in Connectwise, including calendar updates, time, tickets, activities, opportunities and expenses as they occur
  • Maintains “Opportunities” for assigned Clients in ConnectWise including realistic close dates and accurate forecasts
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
  • Other tasks and responsibilities as assigned
Skills, Experience and Qualifications
  • CompTIA Certifications: IT Fundamentals is an asset
  • Outside sales experience with selling relevant services and products and ability to meet and/or surpass targets
  • Possess a track record of managing the client commitment, negotiation, and closing of the sales process
  • Budgeting and financial knowledge
  • Demonstrated level of success in the development of client relationships; Enjoy working with clients and external audiences
  • High energy and drive with good negotiation skills
  • Proficient with general office applications
  • Strong organizational, presentation, and client service skills
  • Skill in preparing written communications and materials
  • Interpersonal skills: such as telephone skills, communication skills, active listening and client-care
  • Ability to multi-task and adapt to changes quickly
  • Typing skills to ensure quick and accurate data entry
  • Self-motivated with the ability to work in a fast-moving environment
  • Thorough knowledge of ConnectWise or similar CRM is an asset
  • Is accountable and takes ownership of their personal workload and seeks resources when required
  • Must have attention to detail to pursue quality in the accomplishment of tasks, regardless of the volume of duties encountered

Benefits and Perks
* Group Benefits Plan
* Discounted internet and VOIP services
* Work-life harmony
* Monthly employee social activities

Please submit a cover letter with your resume and state your salary expectations.

Note:  Only qualified applicants eligible to legally work in Canada will be considered and contacted.


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