Account Executive
Waterloo, ON, Canada
Full Time
Experienced
Uniserve Communications Corporation is a leading Canadian IT and technology services company with over 30 years of experience helping businesses stay ahead with secure, reliable, and future-ready IT solutions. Headquartered in Vancouver with operations across Western Canada and now expanding services into Ontario, Uniserve provides a full range of managed IT services, cybersecurity, cloud solutions, connectivity and data-centre capabilities to business and enterprise customers nationwide.
We are growing our Ontario presence and seeking a motivated Account Executive to drive sales growth while being committed to intentionally understand the needs of our Client Partners to provide & support solutions that power their security and success.
Key Deliverables
New Relationship Development
Job Type/Location
Licence/Certification: Class G Licence (required)
Benefits
We are growing our Ontario presence and seeking a motivated Account Executive to drive sales growth while being committed to intentionally understand the needs of our Client Partners to provide & support solutions that power their security and success.
Key Deliverables
- New revenue from new customers
- Qualified and active sales pipeline
- New customer acquisitions (logos)
- Successful handoff to onboarding
- Accurate and complete proposals
New Relationship Development
- Identify target prospects within defined Ideal Customer Profile
- Conduct outbound outreach (calls, email, networking)
- Build relationships with decision-makers
- Maintain an active pipeline of new opportunities
- Track all prospect activity in CRM
- Assess prospect fit based on services, size, and needs
- Confirm budget, authority, need, and timeline
- Identify technical and operational requirements
- Disqualify low-probability or poor-fit opportunities
- Document qualification details in CRM
- Work with T3 SMEs and engineering for technical input
- Define scope of services required
- Ensure proposed solution aligns with customer needs
- Validate feasibility with Operations
- Adjust solution based on feedback
- Prepare proposals aligned with pricing and margin targets
- Ensure accuracy of scope, pricing, and terms
- Present proposals to prospects
- Handle objections and refine proposals as needed
- Maintain version control and documentation
- Negotiate terms and pricing within guidelines
- Obtain internal approvals when required
- Finalize contracts with customers
- Ensure all documentation is complete and signed
- Transition deals to onboarding
- Provide complete information to onboarding
- Ensure customer expectations are clearly defined
- Participate in kickoff meetings as needed
- Confirm onboarding begins smoothly
- Address early-stage customer issues
- Sales target achievement (%)
- Regional revenue growth
- New logo adds
- Pipeline value vs. target
- Close rate
- Onboarding success rate
- B2B sales experience (technology, MSP, or services preferred)
- Strong prospecting and new business generation skills
- Effective qualification and discovery capabilities
- Full sales-cycle management experience
- Ability to coordinate with technical teams
- Strong communication and negotiation skills
- Familiarity with CRM systems
- Must provide proof of eligibility to work in Canada; no sponsorship or relocation provided
Job Type/Location
- Full-time, Permanent based in Waterloo, Ontario
- Hybrid work model (combining Office, remote and client site visits)
Licence/Certification: Class G Licence (required)
Benefits
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
- On-site parking
- Commission and performance incentives
- Professional development opportunities
- Mileage reimbursement
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