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Account Manager - Waterloo

Uniserve Communications Corporation

Uniserve Communications is growing quickly and we're looking for a full-time Account Manager to be part of our team in our Waterloo office. We provide the latest technologies in digital phone, high speed internet, web hosting, Cloud and data co-location services. Pride is taken in giving our business and residential customers the most personalized care possible. At Uniserve, you have the chance to work together with a great team of dedicated people who have a high level of responsibility in an exciting and challenging business. With our growth, there is potential for you to grow with us and advance your career.

Note:  Only qualified applicants eligible to legally work in Canada will be considered and contacted.

Job Summary

Reporting to the Director of Sales, the Account Manager (“AM”) is responsible for business impact and client strategy for the full sales/business/technical lifecycle as it pertains to an assigned client base. They are responsible for an ongoing business relationship between Uniserve and the client, and are the primary business contact for questions and concerns regarding service delivery. The AM is responsible for escalating client issues as required.

This position up-sells product, services to assigned clients and projects work by developing a thorough understanding of the client’s business needs. The AM works closely with the tech team and Director, Operations on technical matters.

Tasks and Responsibilities

  • Manages the business relationship for assigned managed service clients
  • Identifies opportunities for managed service clients
  • Identifies business impact 
  • Turns opportunities into projects
  • Develop the client strategy 
  • Manages at least $80K in MRR and upsells at least 20% for profitability of managed service clients 

Skills, Experience and Qualifications

  • CompTIA Certifications: IT Fundamentals
  • Sales experience with selling relevant services and products
  • Possess a track record of managing the client commitment, negotiation, and closing of the sales process
  • Budgeting and financial knowledge
  • Demonstrated level of success in the development of client relationships
  • Enjoy working with Clients and external audiences
  • High energy and drive with good negotiation skills
  • Proficient with general office applications
  • Strong organizational, presentation, and client service skills
  • Skill in preparing written communications and materials
  • Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
  • Ability to multi-task and adapt to changes quickly
  • Typing skills to ensure quick and accurate data entry
  • Self-motivated with the ability to work in a fast-moving environment
  • Thorough knowledge of ConnectWise or similar CRM is an asset
  • Is accountable and takes ownership of their personal workload and seeks resources when required
  • Must have attention to detail to pursue quality in the accomplishment of tasks, regardless of the volume of duties encountered

Benefits and Perks

  • Group Benefits Plan
  • Career growth and professional development
  • Discounted internet and VOIP services
  • Work-life harmony
  • employee social activities

Please submit a cover letter with your resume and state your salary expectations.

Note:  Only qualified applicants eligible to legally work in Canada will be considered and contacted.

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