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T1 Technical Support

Uniserve Communications Corp.

Uniserve Communications is growing quickly and we're looking for full-time T1 Technical Support as part of our Vancouver office team. We provide the latest technologies in digital phone, high speed internet, web hosting, Cloud and data co-location services. Pride is taken in giving our business and residential customers the most personalized care possible. At Uniserve you have the chance to work together with a great team of dedicated people who have a high level of responsibility in an exciting and challenging business. With our growth, there is potential for you to grow with us and advance your career.

Job Summary

The T1 technical support understands the importance of customer service and is able to resolve a variety of basic technical and administrative issues. The successful applicant has the ability to multi-task and adapts easily to change.

Skills, Experience and Qualifications

Applicants must have technical aptitude, be detail-oriented, and provide a high level of accuracy in all communications.
They must be fluent in English both verbally and written, able to solve problems and handle issues over the phone with courtesy and professionalism.
Ability to problem solve by thinking "outside the box" is an asset.
Experience with ISP's, phones and connectivity an asset but not required
Customer service and call centre experience is an asset

Main Tasks and Responsibilities

Answer phone calls, chats and respond to email/ticket inquiries by providing appropriate technical support and following proper escalation procedures.
Process orders, forms and applications for connectivity, VOIP, and other services
Identify and escalate priority issues and may need to de-escalate upset customers
Follow-up customer calls where necessary and keeping them updated with their order through all stages from confirmation to installation
Document all ordering information so it is billed correctly before handing to the Customer Care team

Benefits and Perks

Transit or parking subsidy available
Group Benefits Plan
Discounted internet and VOIP services
Work-life harmony
On-site fitness facility

Only qualified applicants eligible to legally work in Canada will be considered and contacted.

Please submit a cover letter with your resume and state your salary expectations.

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