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Customer Care Specialist

UNISERVE

Uniserve Communications is growing and we're looking for a full-time Customer Care Specialist for our Vancouver office. We provide the latest technologies in digital phone, high speed internet and data co-location Services. We take pride in giving our business and residential customers the most personalized care possible. At Uniserve you have the chance to work together with a great team of dedicated people who have a high level of responsibility in an exciting and challenging business. We're growing and this job has room for growth and opportunity.

Job Summary

The Customer Care Specialist understands the importance of customer service and is able to resolve a variety of basic technical and administrative issues. The successful applicant thrives in a fast-paced environment, is able to multi-task and adapts easily to change.

Skills, Experience and Qualifications

  • Applicant must have technical aptitude, be detail-oriented, and provide a high level of accuracy in all communications. Also be able to solve problems and handle issues over the phone with courtesy and professionalism. Must be fluent in English.
  • Problem Solving and thinking "outside the box" are assets
  • Experience with ISP's, phones and connectivity an asset but not required
  • Be an ambassador for Customer Service
  • Connectwise experience an asset

Main Job Tasks and Responsibilities

  • Answer phone calls & respond to email/ticket inquiries regarding new or existing services (billing, sales, CS etc)
  • Provide customer support related with email, phone & internet orders
  • Web chat inquiries
  • Identify and escalate priority issues – also may need to de-escalate upset customers
  • Follow up customer calls where necessary and keeping them updated on their account and any changes
  • Document all ordering information so it is billed correctly
  • Customer service follow up calls & surveys

Benefits and Perks

  • Transit or parking subsidy available
  • Group Benefits Plan
  • Discounted internet and VOIP
  • Subsidized on-site gym membership
  • Work-life harmony supported
  • Friendly work environment and social activities
  • Career growth and opportunities

Wage is negotiable - We want the right fit and the best in customer service!

We would love to hear from you and how you can be an asset to Uniserve.

Candidates must be legally able to work in Canada. We thank all applicants for their interest, but only those selected for an interview will be contacted. No Phone calls please. 

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